Cards FAQs
Debit Card Frequently Asked Questions
You can apply for a Visa debit card after establishing a checking or savings account with FSNB. All FSNB locations can issue Visa debit cards instantly.
A merchant could be processing a refund. This zero amount indicates the refund process has started. The refund amount will be in your account when the merchant finalizes the transaction. If the refund does not post to your account within 5 business days, please contact the merchant.
Contact a Customer Service Representative at 1-800-749-4583 immediately. We can provide you with additional information on the transaction in question and assist you with a resolution by starting a dispute, if needed.
Please use FSNB’s automated phone system or visit a branch in your area to select a new PIN. There is a $1.00 fee if pinned at the branch.
First, check to make sure you have available funds and the transaction amount, plus any previous pending transactions, is not more than your daily spending limit. If you think there is a problem with your card, please contact FSNB Customer Service at 1-800-749-4583. If it is after hours, please call 1-877-253-8964.
Contact FSNB at 1-800-749-4583 immediately to have the card closed and review your transactions. After business hours your call will be directed to the automated phone system. It will ask for your Social Security Number and all your cards will be restricted until you contact the cards department the next business day. You can also access the Card Control function to freeze your card immediately. A replacement Visa debit card can be obtained by: Visiting any FSNB branch, logging onto your account at FSNB Online Banking and completing the “Request Card Replacement” form, or by sending a written request to: FSNB PO Box 33009 Ft Sill OK 73503 ATTN: Cards Department. Please include your address, phone number, account number and signature. You can email a copy of the signed request to cards@fsnb.com. Please include your address, phone number, account number and signature. A $12.00 Visa debit card replacement fee will be applied to your account.
FSNB allows one card per customer, per account. If you have more than one FSNB checking account you may apply for a debit card for each of your accounts.
Yes, please contact a Customer Service Representative at 1-800-749-4583 or use FSNB’s automated phone system to assist you with raising the limit for a period of no more than 3 days. Please note that if you need the limit raised above $5000, a written request is required.
Please contact a Customer Service Representative at 1-800-749-4583 immediately. Information will be obtained so we can contact the owner of the ATM to request your funds. This process can take up to 45 calendar days.
Credit Card Frequently Asked Questions
FSNB customers, who have had an open and active account with a regular depository relationship for a minimum of 120 days, are eligible to apply.
Normal processing time for applications is 1 to 2 business days upon receipt. You will be notified of the decision by mail.
Once approved, you will receive your credit card within 7-14 business days.
You can apply for a limit increase after having your card for a period of 6 months. Limit increases are subject to credit approval. Please call in for more details
FSNB: 1- 580-357-9880/1-800-749-4583 Mon-Fri 9:00 am -5:00pm CST
After Hours
Visa customer service: 1-800-423-7503
Visa card activation: 1-800-543-5073
Lost/Stolen: 1-800-325-3678
www.mycardstatement.com, to inquire on card balances, availability of funds, and to schedule payments.